Top 5 Things to Remember When Applying For a Call Center Job in Top countries
Almost a decade ago, the business process outsourcing (BPO) industry was a rapidly growing industry. Although BPO companies focus more on countries like the Philippines and India, almost anywhere in the world, there will be a job in the call centre. Even China has started to create its outsourcing industry in terms of back-office services and not just in its manufacturing industry.
However, despite the large number of call centre jobs today, it is not easy to apply and be accepted. While the educational and professional backgrounds of these customer service agents vary, there are a few consistent features and traits that recruitment managers will always look for in a candidate.
Here are some areas that you might want to think about improving before applying for a job in a call centre.
1. How good is your English?
This applies to both English speakers and those who consider it only their second language. We all know that the majority of outsourcing companies serve clients from countries such as the United States, Britain, and Australia, and for this reason, it is essential that you know and speaks English well.
2. Are you confident in your communication skills?
Most accounts allow you to process calls as people ask you for information or instructions on how to perform a specific task or purchase or book a product or service. Above communication, skill is required to be effective in this type of work.
3. Are you patients enough to deal with angry calls?
There will always be an angry caller, and you can consider yourself lucky if a whole day goes by without anyone calling you. Patience is a virtue and looks excellent in a call centre job.
4. Can you use a computer and do you know how to use the Internet?
Although it may be inconceivable to even think about a person these days who doesn’t know how to use a computer and navigate websites, the truth is that there are still many people who cannot even click a computer. At least make sure you know the basics, especially surfing the web, using a word processor, and using a spreadsheet.
5. Are you confident?
Are you confident enough to work in any of the call centres? The outsourcing industry is generally seen as a completely different world. It is the industry where people work in diverse teams, where people meet from all walks of life and work in teams, especially those with a long breath and competitive nature that can surprise or frighten most others. If you can handle these situations and these characters, then you are a creature for this type of work.